Maybe you have not realize that this issues: When youÂ found out the new customers, negociate aboutÂ Â important things withÂ him, such as samples, price, payment,Â etc.Â , and finally, settle down all theÂ issues. Then you despatch the shipment, only hopeÂ it’ll be arrived atÂ the office of your new clients and he will be satisfactory with it. But didn’t you pay attention toÂ this ‘littleÂ thing’Â ” by which wayÂ you sendÂ out the samples or goods?” Maybe you will turn up your nose at this, but for my part, it’s a really vital partÂ of the whole process ofÂ successful business.
I think many people have encountered the similar problems: When the goods was deliveried from you at such as April 01 via express carrier such asÂ XXX(for example), the operator told youÂ the goods will be arritved at Canada on April 04, and it’s a global express guarantee.Â So youÂ were happy and relaxed, only to wait forÂ theÂ confirmation from your client. Since then, maybe you’re busy and forgot thisÂ thing. Oneday when you remember thisÂ andÂ wrote to your client, butÂ the answer is that the goods still didn’t arrived. HowÂ can itÂ happen? So anger you’re.
You contactÂ the carrier, tellÂ him the tracking number, and find out the goodsÂ wareÂ really in transmitting. TheÂ carrierÂ explainÂ “There’s aÂ delay in scheduled flight” “Sorry, the operatorÂ make a mistake””Well, sir, we’ll … …”Â Â You was just like a headlessÂ ant on a hot pan, jump and dance, in vain. You can imagine how’s your client feeling about that? Anger and bitterness had preyed uponÂ you continually for weeks and a deep languor had succeded this passionate struggle.
Okay, finally, your client get the samples or goods, but maybe it’sÂ one week later, or half month. The rightÂ time is past. Your client chose another competitor, you lost thisÂ business. Â You can ask the carrier to compensated you for the potential lost.Â But can him compensate this new client for you? Money is not the vital, but good client is likeÂ the Amzaon which can give you endless powerful source.
I have also encountered similar things, it give me aÂ deep lesson. So I don’t use XXX any more, and pay much attention on chosing the carrier, if I have a chose from my clients.
If you want to received ourÂ free samples of metal domesÂ or metal dome arrays,Â or wish our delivery goods based on FOB, you’d better choseÂ a good carrier,Â which will be more helpful for both you and me.
How do you think about it?